Refund Policy

Website: www.mosseluxe.co.za

At Mossé Luxe, we take pride in delivering quality products crafted with attention to detail. If you are not satisfied with your purchase, we are here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused
• The item must be in its original condition
• The item must be in the original packaging

Items that show signs of use, damage, or alteration may not be accepted for return.

Non-Returnable Items

Some items may not be eligible for return, including:

• Customized or personalized products
• Items purchased on clearance or sale
• Products damaged due to misuse

Damaged or Incorrect Items

If you receive a product that is:

• damaged
• defective
• incorrect

Please contact us within 48 hours of delivery.

Provide:

• your order number
• photos of the item
• a short explanation of the issue

We will review the request and assist with a replacement or refund where applicable.

Refund Process

Once we receive and inspect the returned item:

• You will be notified about the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method.
• Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

Shipping fees are non-refundable unless the error was on our side.

Contact for Returns

For return requests, contact:

Email: support@mosseluxe.co.za
Website: www.mosseluxe.co.za